Support

Questions about purchase, the first model download, or song generation: email [email protected]. Include your macOS version and what you expected to happen.

Before you write

• YuE 1 - Offline needs an Apple Silicon computer and macOS 26.
• The App Store download does not include the models. Open Models and choose Download models. The first download is about 6.6 GB and stays on this computer.
• Generation can take several minutes for each lyric section. Keep the computer plugged in and the lid open. The screen can sleep.
• The purchase is a one-time HK$8 payment, handled by Apple. Refunds go through Apple’s report-a-problem page.

We read every message sent to that address.